State Farm® Insurance Agent Tawanda Jackson

"Excellent customer service, they answered all my questions, I recommend them"

"Amazing customer service, explained everything detailed and clearly, very helpful, so kind and knowledgeable. My go to for insurance !"

"Super quick, actually called me rather than just generic emails and treated me with such genuine care!! The entire experience was great!"

"I am pleased and satisfied with the service provided by this office. I don't recall at time where we have needed assistance, questions answered or just reassurance on certain decisions where the agents haven't gone beyond to assist. They're also very knowledgeable about the business!!"

"Great customer care and support"

"The agents and associates at the Tawanda Jackson State Farm Agency are great. They will find you the best coverage at a good rate."

"Great service."

"Great customer service! So glad I switched from Allstate to State Farm for car and home insurance. Better rate hands down!"

"Tawanda Jackson State Farm takes customer service to the next level. The attention to detail and the patience in addressing issues is second to none. They consistently win me over time after time. I can't see myself trusting anyone else."

"Amazing service always from staff."

"I will recommend Kelis Lamb and will come back for business."

"When I requested an automotive quote from State Farm, Joe Calabrese was terrific. He took the time to understand my needs and he provided an informed and customized quote. I highly recommend the team at State Farm."

"If I could give 0 stars, I would. I switched to State Farm in October 2025 and was given a quote that seemed reasonable by Kelis- that lasted 1 month before I started getting all these random charges. I contacted the office and they said it was because the beacon wasn't set up. First of all, I never received the beacon to set up. Kelis told me the only thing that needed to be done to keep the rate the same was adding rental insurance, which I agreed to. Kelis then said in December I needed to setup the beacon in order to maintain the rate, this was the first time I heard of this - I said okay, send it because I never received it- hence why the setup wasn't completed on my end. I kept asking for tracking numbers - I got the tracking number yesterday February 2026, I tracked it and it says it's still being delivered - from 11/13/25. Like? Then in December it took about two weeks and I still didn't receive the second order of the beacon - I stressed this to Kelis and she's like oh you can go in to the office - great, don't you think you should've started with that? I went in and set it up and was told by Kelis via email, my account will be credited in January - didn't happen. I kept going back and forth and was told all these charges were from the beacon removal. How I am going to charged removal fees for something I never received? Tawanda then provides me with the proof of the beacon not being delivered and stating to me they don't do credits when her agent clearly typed an email stating I will be credited. I'm not sure how hard selling insurance is but Kelis is clearly misinformed or not trained properly and is saying whatever to clients to make situations justified. I'm the only one coming out of pocket here and nothing is being fixed. The acceleration team is also highly unhelpful. I called to file a complaint and requested a call back from corporate, never happened. I called a second time and the complaint was canceled - never did that. Now Matthew called because I contacted the BBB - he's justifying Kelis's mistake - I sent all the emails of her stating I will receive a credit, the tracking number from the first order which proves it wasn't delivered, and he's still trying to justify removal charges for something I never received. The acceleration team said an email was sent, which was a lie - I asked for it to be sent again while I was on the phone - the office stated how emails can't be sent because Tawanda wasn't in office - all of a sudden no one has access to anything. Then they said the office stated the email needed to be generated - how does an email need to be generated if it was already sent? How hard is it to resend an email? Lies, more lies. I sent Tawanda an email requesting the email to be resent. She typed up some random email and put "2nd Request" - more lies, I never received the first one. I asked for proof of that too - still waiting. I don't know how an office can provide me with the proof that the beacon was never delivered and I'm still being charged. Kelis is spreading false information, the USPS is wrong now, Tawanda is saying there is no clear record of issue and yet I'm the one paying for all of this. The beacon was delivered - the office sent me proof of that. Kelis is promising credits and can't deliver. I'm not understanding how this is not a clear record of issue."

"Tawanda and her team are absolutely wonderful! Do not hesitate to give her a call if you are considering a change."

"Hi had a great experience getting a quote for renters insurance the agent that helped me was 100% professional. She was very clear and made sure that I understood everything about the policy. I appreciate Kelis Lamb And hope that all State Farm agents are just like her."

"I've been a satisfied customer since 2015. The staff are very knowledgeable,polite, patient, and consistent. They go above and beyond to ensure the client needs are met and satisfied. I would greatly recommend their services to anyone looking to purchase insurance. Big shout out to Rep Kelis for your patience and following through in securing a policy for me ;) StateFarm Jersey City Tawanda Jackson."

"Very cheap plans, and very helpful staff, shout out to Kelis!"

"Thank God I finally got a decent ins plan from State Farm insurance company on west side Ave in Jersey City after encounting ridiculous rates from other ins companies i also was able to get a good rental ins plan, everyone one was polite and knowledgeable and a special thanks to my agent that took great care of me. thank you Tawand Jackson and your wonderful staff."

"Hi Tawanda this is Jean Abrigo . I want to sincerely thank Joseph Calabrese for his exceptional service. He was extremely knowledgeable, kind and accomodating while helping me with my car insurance policy, and he explained everything in a way that was easy to understand . Joseph went above and beyond and he is truly a valuable asset to State Farm."

"Today I had an amazing interaction with Joseph Calabrese, he’s extremely knowledgeable and super helpful giving a clear understanding of my insurance policy and all the features I could take advantage of. Best customer service experience…very refreshing"

"Joseph is a rockstar. He made my life so much easier with his help. I love working with State Farm and will remain loyal always!"

"Today I got a quote from Joe, he was very knowledgeable about the policy for car insurance and what I needed."

"They really care about my Uncle, their client. He's ill and they consistently ask about his health and they're very patient and understanding. #realcompassion"

"Micheal is a great service representative very informative patient and helpful. Thank you."

"Amazing service! They made everything simple and stress-free. Customer service was quick, efficient, and very supportive. Highly recommend for all your insurance needs."